Operations Assistant

 

Absolute Escapes is an ambitious and specialist tour operator, offering imaginative and unique travel experiences to our clients from around the world. Established in Edinburgh in 2004, we specialise in walking holidays on long distance trails in the UK & Ireland and tailor-made travel in Scotland.

We are proud of our reputation for providing quality holidays and the highest standards of customer service. As each holiday is individually booked, we offer a personal service to our clients where attention to detail is the key.

 

Job Description

As part of our continued growth plans we are seeking to recruit an enthusiastic and professional individual who is passionate about travel and the outdoors to join our team as an Operations Assistant.

The role will play an integral part in delivering all aspects of the walking holidays and tailor-made tours that we provide for our UK and international clients. You will be highly organised with excellent attention to detail and people skills as you will be working with a wide range of partners and suppliers in the tourism industry.

You will be involved in every aspect of the operational side of the business and will assist in exceeding our customers’ expectations and in the future success of Absolute Escapes.

This role would suit someone with a keen interest in travel and the outdoors, as well as a good knowledge of Scotland, who is looking to develop a career in the industry.


Location

- Absolute Escapes Office, Forsyth House, 93 George Street, Edinburgh, EH2 3ES.


Duties and Responsibilities

- Managing the entire customer experience from enquiry through to post trip follow-up

- Making reservations with accommodation, transport and other service providers

- Ensure bookings are efficiently processed and client requests are met

- Dealing with client issues arising before, during and after their holiday

- Being actively involved in new product development

- Provide general administrative support to all business functions and ad hoc duties to assist in the running of the office

 
Skills, Knowledge and Experience

- A genuine passion for travel, walking and the outdoors, and knowledge of Scotland as a tourism destination

- Outstanding written and verbal communication skills with an ability to deal clearly and professionally with the general public by telephone and email

- Excellent organisation skills and attention to detail is essential

- A strong commitment to excellent customer service and exceeding expectations

- A real people person who loves interacting with a variety of people on a daily basis and enjoys working as part of a team

- Great selling and negotiation skills

- A high level of motivation and a strong work ethic with the ability to work on your own initiative, in a small entrepreneurial business

- Problem solving skills and an ability to think outside the box

- Excellent computer skills required including fluency in MS Word, Excel and the Internet

- Ideally educated to degree level. Although a degree is not essential, an excellent command of both written and spoken English and strong numerical skills are required

 
Hours

- Monday to Friday

- 9.00am – 5.00pm

- 40 hours per week with 1 hour for lunch

 
Salary and Benefits

- £ 17,000 - £ 19,000 pa depending on qualifications and experience

- Bonus Scheme based on the Company’s Sales Targets after successful completion of Probationary period

- Enrolment in the Company’s Pension Scheme

- 20 days annual holiday, increasing to 23 days after 3 years service

- 8 Public Holidays

- Additional 5 days unpaid leave can be taken per annum after successful completion of Probationary period

- 1 week’s fully paid research trip

- 3 month unpaid sabbatical available after 3 years service

 
How to Apply

Please send a copy of your CV and a cover letter explaining why you are suited to the role AND describing your favourite place in Scotland:

Andy Gabe, Absolute Escapes Ltd, Forsyth House, 93 George Street, Edinburgh, EH2 3ES
Email: info@absoluteescapes.com