Coronavirus (Covid-19) Travel Information for Existing Customers

As the world deals with the Coronavirus Pandemic, the situation is constantly changing and new developments emerge every day. At Absolute Escapes, we know that this is a concern for our clients and we are closely monitoring and managing the situation. As always, our priority is ensuring the safety and wellbeing of our clients, staff and suppliers.

We understand your concerns, and we are here to provide as much help, advice and assistance as we can, to ensure that your holiday proceeds as smoothly and safely as possible. The details below will help explain how we are operating in the current situation, but please feel free to contact us should you have any questions or concerns.

In response to the current travel and hospitality restrictions imposed by the UK and Irish governments to reduce the spread of COVID-19, Absolute Escapes is postponing all trips due to begin between 17 March and 31 July 2020.

If you have not yet booked your trip with Absolute Escapes, please see here for information regarding future trips.

If you are travelling between 17 March and 31 July 2020:

We will have already been in touch with you by email to offer you a choice of one of the following options, with no admin fee, for all payments made for bookings due to depart from 17 March to 31 July 2020:

1) Postpone your holiday to a specific date any time before 31 July 2022.

2) Postpone your holiday to an unspecified date any time before 31 July 2022. Please advise us on your new dates at least 8 weeks prior to travelling.

3) Receive a Refund Credit Note in lieu of a cash refund, which can be used to book another holiday by 31 March 2021. The future booking must be booked by but not started by 31 March 2021. If the Refund Credit Note is not used by this date then you will receive a cash refund at its expiry. All of your money has the same financial protection as your original booking and this is extended for the period that the Refund Credit Note is valid.

As with all of our packages, there is usually an increase in price each year of approximately 5% per year. However, for all three of the above options we’re happy to honour your existing package price.

We appreciate your support during this challenging time and look forward to welcoming you when the time is right.

 

If the start of your holiday is later than 31 July 2020:

With all that’s going on, we want to provide as much assurance and flexibility to our clients as possible. Therefore, for all packages, we are amending our usual terms and conditions to give you options of free postponement up until 3 weeks in advance of your trip. That means no postponement penalty, no admin fee, and no package price increase.

Should you wish to postpone your trip, up to 3 weeks in advance you will be able to choose from the following options:

1) Free Postponement of your holiday to a specific date any time before 31 July 2022.

2) Free Postponement of your holiday to an unspecified date any time before 31 July 2022. Please advise us on your new dates at least 8 weeks prior to travelling.

3) A Refund Credit Note, which can be used to book another holiday by 31 March 2021. The future booking must be booked by but not started by 31 March 2021. If the Refund Credit Note is not used by this date then you will receive a cash refund at its expiry. All of your money has the same financial protection as your original booking and this is extended for the period that the Refund Credit Note is valid.

As with all of our packages, there is usually an increase in price each year of approximately 5% per year. However, for all three of the above options we’re happy to honour your existing package price. We will also charge no admin fee.

If you choose to cancel your holiday less than 3 weeks in advance, our standard terms and conditions will still apply. We would suggest that you contact your travel insurance provider to see if you’re able to recover any cancellation costs.

 

Quarantine Measures

Currently, some overseas visitors to the British Isles may be required to quarantine for 14 days due to COVID-19 restrictions. These rules depend which country you are visiting, and where you are travelling from. The most up to date rules can be found on the following websites:

Visitors to Scotland
www.gov.scot/publications/coronavirus-covid-19-public-health-checks-at-borders/pages/exemptions
Visitors to England
www.gov.uk/guidance/coronavirus-covid-19-travel-corridors
Visitors to Wales
https://gov.wales/exemptions-self-isolation-coronavirus-covid-19-html
Visitors to Northern Ireland
www.nidirect.gov.uk/articles/coronavirus-covid-19-countries-and-territories-exemptions
Visitors to Ireland
https://www2.hse.ie/conditions/coronavirus/travel.html#green-list

For our customers travelling from overseas, we realise this presents uncertainty. This is one of the reasons we have relaxed our terms and conditions to allow free postponement up until 3 weeks before your trip begins, as detailed above.

 

For more information, you may find the following links useful:

- UK Government - www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

- World Health Organisation (WHO) - www.who.int/emergencies/diseases/novel-coronavirus-2019

- NHS advice on Coronavirus - www.nhs.uk/conditions/coronavirus-covid-19