Operations Assistant - Intern

 
Who Are We?
 

Established in Edinburgh in 2004, Absolute Escapes is an award-winning specialist in self-guided walking holidays in the UK and Ireland and tailor-made travel to Scotland, England and Wales.

Our first-hand knowledge and meticulous attention to detail is key to exceeding the expectations of our clients from around the world. By listening carefully to our clients’ requirements and planning fabulous itineraries where the logistics work, we allow people to hold onto their spirit of adventure no matter how busy their lives have become.

We’re never so lost in logistics that we forget that our holidays allow people to spend precious time reconnecting with nature, with each other, and rejuvenating. Each holiday we book is as individual as the person it is created for.

We have worked tirelessly to gain our first-class reputation, and we were proud to be named as an AITO Tour Operator of the Year in 2017.

 
Job Description
 

As part of our continued growth plans, we are seeking to recruit an enthusiastic and professional individual who is passionate about travel and the outdoors to join our team as an Operations Assistant Intern.

This position is for a 6 month period and would suit a recent graduate or current undergraduate looking to gain experience with an industry-leading travel company.

The role will play an integral part in delivering all aspects of the walking holidays and tailor-made tours that we provide for our UK and international clients. You will be involved in every aspect of the operational side of the business and will assist in exceeding our customers’ expectations and in the future success of Absolute Escapes.

This role would suit someone with a keen interest in travel and the outdoors, as well as a good knowledge of Scotland, who is looking to develop a career in the travel industry.


Location
 

- Absolute Escapes Office, 24 Forth Street, Edinburgh, EH1 3LH


Duties & Responsibilities
 

- Managing the entire customer experience from enquiry through to post-trip follow-up

- Making reservations with accommodation, transport and other suppliers

- Ensuring bookings are efficiently processed and client requests are met

- Dealing with client issues arising before, during, and after their holiday

- Providing general administrative support to all business functions and ad hoc duties to assist in the running of the office

 
Skills, Knowledge & Experience
 

- A demonstrated passion for travel, walking and the outdoors, and knowledge of Scotland as a tourism destination. Everyone on the Absolute Escapes team is handpicked for their love of exploration

- Outstanding written and verbal communication skills with an ability to communicate clearly and professionally with the general public by email and telephone

- Excellent organisation skills

- Attention to detail is essential. We have gained our dependable reputation through an almost nerdy love of planning

- A strong commitment to excellent customer service and exceeding expectations. We strive to turn everybody who contacts us into a raving fan

- A real people person who loves interacting with a variety of people on a daily basis and enjoys working as part of a team

- Great selling and negotiation skills

- A high level of motivation and a strong work ethic with the ability to work on your own initiative, in a small entrepreneurial business

- Problem-solving skills and an ability to think outside the box

- Excellent computer skills

- Ideally educated to degree level. An excellent command of both written and spoken English and strong numerical skills are essential

 
Hours
 

- Monday to Friday

- 09.00 – 17.00

- 40 hours per week with 1 hour for lunch

 
Start Date
 

We are now accepting applications for this position which will commence in October 2019 for a period of 6 months. The exact start date can be discussed at interview stage.

 
Salary & Benefits
 

- £ 16,250 pa

- 20 days annual holiday pro-rata

- 8 days Public Holidays

 

Why Work For Us?
 

- Induction familiarisation trip for new employees

- Monthly social nights including a company allowance towards entertainment

- Employee discounts for personal car hire, Calmac ferries, Rabbie's Tours, Cotswold Outdoors, Tiso, Jacobite Steam Train, Scotch Whisky Experience, and much more

- Fresh fruit deliveries / Tassimo coffee machine

- Be part of company volunteering days such as tree planting in the Scottish Borders

- Flexible working hours

- Genuine potential for career advancement. Over 50% of our current team started with us as interns and now enjoy these additional benefits as permanent employees:

     * Performance-based bonus scheme

     * Annual research trips which in the past have included Cornwall, Shetland, the Outer Hebrides, and walking the West Highland Way. Regular research trips ensure we stay two steps ahead of our competitors

     * Access to LinkedIn Learning with over 13,000 expert-led courses to help our team expand their knowledge and flourish in their roles

 
How to Apply
 

Please send a copy of your CV and a cover letter explaining why you are suited to the role AND describing your favourite place in Scotland:

Andy Gabe, Absolute Escapes Ltd, 24 Forth Street, Edinburgh, EH1 3LH
Email: andy@absoluteescapes.com

Closing date for applications: Friday 30th August 2019