Operations & Customer Service Assistant (Fixed Term)

Who Are We?

Founded in Edinburgh in 2004, Absolute Escapes is an award-winning specialist in walking holidays and tailor-made travel across the UK & Ireland.

We pride ourselves on our first-hand knowledge and attention to detail, which ensures we exceed the expectations of our clients from all over the world. By listening closely to our clients’ needs, we craft unique itineraries that perfectly balance adventure with seamless logistics.

We help people reconnect with nature, their loved ones, and themselves – offering them the time and space to rejuvenate, no matter how busy their lives may be. Every holiday we create is as unique as the person it’s designed for.

Job Description

As part of our continued growth plans, we are seeking to recruit an enthusiastic and professional individual to join our team as an Operations & Customer Service Assistant. This position is for a 10-month fixed-term contract and would suit someone early in their career looking to gain some experience in an exciting and fast-paced industry. There is the possibility that this will develop into a permanent position.

Working at Absolute Escapes, you will be able to share your passion for travel and the outdoors by interacting with our clients and providing support to our operations team, who are as passionate about travel as you are.

The role will play an integral part in delivering the walking holidays and tailor-made tours that we provide for our UK and international clients. You will be highly organised with meticulous attention to detail and excellent written and verbal communication skills, as you will be working with our clients and suppliers in the tourism industry.

You will play an active role in the operational side of the business, assisting with clients’ logistical arrangements (such as accommodation and travel reservations) and providing support before and during their holiday, ensuring their questions are answered and needs are met.

This role would suit someone with a keen interest in writing, travel, and the outdoors, as well as a good knowledge of the UK & Ireland as a tourism destination, and who may be interested in a career in the industry.

Location

This is primarily an office-based role, but you’ll have the flexibility to work remotely for up to 40% of your hours. Absolute Escapes office is located in the heart of Edinburgh at Dovecot Studios, 10 Infirmary Street, Edinburgh, EH1 1LT.

Duties & Responsibilities

Client Logistics & Bookings: Arranging the logistical elements of our clients’ holidays, including making accommodation and travel reservations, to ensure they enjoy a seamless journey and an unforgettable holiday.
Client Support and Customer Service: Supporting clients with any questions that arise prior to their holiday, and through any issues that may occur during their holiday, including disruption to travel plans.
Trusted Supplier Partnerships: Building strong, positive relationships with our suppliers, while keeping their information in our systems accurate and up-to-date.
General Operational Support: Supporting the operations team with a variety of tasks, as required (for example, updating databases or taking phone calls).

Skills, Knowledge & Experience

A genuine passion for travel, walking, and the outdoors, coupled with good familiarity of the UK as a tourism destination
Outstanding written and verbal communication skills with an ability to interact clearly and professionally by phone and email
Excellent organisation skills and meticulous attention to detail are essential
A strong commitment to delivering outstanding customer service and exceeding expectations
A real people person who thrives on interacting with a variety of people and relishes working as part of an energetic and enthusiastic team
A high level of motivation and outstanding work ethic, with the ability to work on your own initiative within a small entrepreneurial business
Excellent computer literacy with fluency in Google Workspace, including Google Sheets
Although a degree is not essential, an excellent command of both written and spoken English and strong numerical skills are required

Hours

Monday to Friday
09.00 – 17.00
35 hours per week with 1 hour for lunch

Start Date

We anticipate the start date for this role to be in November 2025. However, this can be flexible by a couple of weeks for the right candidate.

Why Choose to Join Our Team?

Competitive starting salary of £22,250pa
Enrolment in the Company’s Pension Scheme
20 days annual holiday, increasing to 23 days after 3 years service and 25 days after 5 years service
8 public holidays
An additional 5 days unpaid leave can be taken per annum after successful completion of probationary period
Flexible working hours including a blend of office-based and remote work arrangements
Monthly social nights including a company allowance towards entertainment
Enrolment in Pirkx membership, offering a comprehensive selection of more than 40 well-being benefits aimed at enhancing health, prosperity, and overall happiness
Fresh fruit deliveries
Join company volunteering days such as tree planting in the Scottish Borders for the John Muir Trust
Regular team meetings as well as learning and development opportunities
Opportunity to progress your career within the company

How to Apply

Please send a copy of your CV and a cover letter explaining why you would be an asset to our team AND describing your favourite place in the UK or Ireland. The closing date for applications is the 10th October 2025:

Email: Andy Gabe – andy@absoluteescapes.com

Post: Andy Gabe, Absolute Escapes, Dovecot Studios, 10 Infirmary Street, Edinburgh, EH1 1LT

Operations & Customer Service Assistant (Fixed Term Contract)